Our washer machine went to pot a week ago, after 10 years of faithful service. I had recently helped my father-in-law put his similar machine back together, so I had one up on it, when I went to take it apart. I was expecting a spent bearing as per the fathers fix, but found worse: A cracked steel basket, and broken outer drum.

I contacted Sears and had the parts shipped 2nd day air so I could get us up and running over the 4th of July Holiday. We determined that the steel basket was covered under a lifetime warranty, and after spending several hours on the phone, and experiencing some very poor customer service, we finally got Sears to pay for both parts.